What are Favorite Places and what can I do with them?

Favorite Places are all the predefined locations that you enter once and use many times. Think of Favorite Places as destinations and marker...

Does OtoZen require internet or mobile data to work?

Yes. OtoZen requires an internet connection or mobile data to provide real-time features and keep you connected with your family and connect...

What Data can I backup and how?

Q: What data can I back up in the OtoZen app, and how can I do it?A: You can securely back up key data from your OtoZen app. This feature is...

How Do I Stop Using the OtoZen App?

If you’d like to stop using OtoZen, here are a few simple steps you can take:Delete Your Account: Before uninstalling, you can delete your a...

What are the basic requirements for the OtoZen App?

To ensure seamless functionality for all family members, please follow these requirements:Download the App: Each family member must download...

I can see my child driving. How can my spouse do the same?

Your spouse can also monitor your child’s driving activity in the OtoZen app by setting up their own connection with your child.Please follo...

Why can’t I see the full trip history for my family members?

OtoZen is designed to protect your family’s privacy while still giving you access to recent driving activity.You can view your family member...

What is the difference between Rider mode and Driver mode?

Rider Mode:In Rider mode, the app assumes that you are a passenger and not the one driving the vehicle. Here are the key features of Rider m...

How can I disable Drive Scores, speeding alerts, and phone usage alerts when I am a passenger in the OtoZen app?

To disable speeding alerts and phone usage alerts when you are a passenger, we recommend switching to Rider mode for that trip. By selecting...

Can the OtoZen app make the phone unusable while driving?

No. The OtoZen app does not make the phone completely unusable or lock the phone while driving.Instead, OtoZen helps promote safer driving b...

How much Battery does OtoZen App consume

The OtoZen App has one of the lowest battery consumptions compared to several other apps that use location services. The App determines when...

Does the app have a "Parental Lock" feature to prevent teens from stopping location sharing with their parents?

At OtoZen, safety is our top priority, and we understand parents' concerns about their teens' driving behavior. While we don't have a specif...

Can I Add OtoZen to Apple CarPlay or Android Auto?

OtoZen is not designed to integrate or be displayed with Apple CarPlay or Android Auto. Our app is uniquely crafted to function hands-free, ...

How can I edit or change the names of places?

Here's how you can do it:Open the app and navigate to Family. Click on the "Favorite Place" button on the bottom view right to the "Add conn...

What are the different types of alerts?

In the OtoZen app, there are two types of alerts you can encounter:Safety Alerts: These alerts can be found within the app under the "My Saf...

How do I get a refund for my subscription?

Refunds are handled directly by the platform where you made the purchase. OtoZen does not have access to process or approve refunds made thr...

Is there a way to test the emergency resonse and servies?

Certainly! To test the text message notification:1. Go to the OtoZen App.2. Navigate to "My Safety ".3. Select "Crash Response".4. Tap on "R...

How do I prevent my child from using the invisible setting or turning of access permissions?

We cannot prevent your child from using the invisible setting, changing the location permissions, or finding other ways to stop giving acces...

I accidentally listed my child as a student but he is not, how can I undo it?

Here are the steps to turn off Student mode:Open the "OtoZen" app on your child's phone.Go to "Short Cuts."Click on "Licensing Log"Disable i...

Free vs. Paid Plans vs 7 Days Trial

The OtoZen app offers several free driving safety features for life, including:Unlimited Location Sharing Individual & Shareable Reports...

How do you delete a drive?

Navigate to Drives > Slide left on the Drive that you want to delete.

How is Phone Usage and Texting & Driving determined?

Phone usage, as evaluated in the OtoZen app's DriveScore, refers to instances where the driver physically interacts with the phone while dri...

How can I see my family member’s real-time driving speed?

When a family member is driving, OtoZen shows their live speed on the location screen.If they are driving above the road’s speed limit, the ...

Does the app show battery life?

Yes. OtoZen shows each family member’s phone battery level and charging status directly on their profile, so you’ll always know if some...

Can I manually add a Drive?

OtoZen doesn’t currently support manually adding or editing drives within the app.However, you can export your driving data as a CSV file, w...

What driving alerts does OtoZen provide, and how can I manage or disable them?

OtoZen provides real-time driving alerts to help you stay safe and focused on the road.Speed Alerts: You'll hear these alerts if you exceed ...

Why is the speed shown in OtoZen different from my car’s speedometer?

OtoZen calculates speed using your phone’s GPS data, while your car’s speedometer uses the vehicle’s internal system.Because of this, small ...

Why does OtoZen record trips even when I’m not driving?

OtoZen detects trips based on movement from your phone’s GPS, so trips may be recorded even when you’re riding in a bus, taxi, train, or ano...

How can I add Home, Work, or other favorite places in OtoZen?

You can easily add your favorite places like Home, Work, School, or Activity by following these steps:Open the OtoZen app. Go to the Family ...

Can I change or update my phone number in the OtoZen app?

Yes! OtoZen makes it easy to change or update your phone number right from within the app.Here’s how to do it:Open the OtoZen app on your ph...

What happens if I change my phone or phone number with OtoZen?

Whether you’ve changed your device, your phone number, or both, here’s what it means for your OtoZen account, trip history, and subscription...

Why am I being charged but not getting any benefits of subscription?

This usually happens when you create a new OtoZen account using a different phone number or on a new device.Your subscription and trip histo...

Can I monitor my teen’s driving without sharing my location and trips with my teen?

Yes, absolutely! With OtoZen, you have full control over what you choose to share. If you’d like to monitor your teen’s driving but keep you...

Why does OtoZen show phone usage when someone else was using my phone while I was driving?

OtoZen detects any physical interaction with your phone while in Driver mode—this includes unlocking, tapping, or moving the phone. The app ...

Why did OtoZen log a trip while I was on a train, bike, or cycling?

OtoZen uses your phone’s motion and GPS data to detect trips. Because of this, it may sometimes log trips even when you’re not driving, such...

Why Does OtoZen Need Location Access All the Time?

OtoZen requires “Always” location access to deliver its full range of safety and awareness features—even when the app is running in the back...

How can I Delete the places?

Here's how you can delete Address/Place:Open the app and navigate to Family.Click on the "Favorite Place" button on the bottom view, right t...

Will OtoZen work if my car doesn’t have Bluetooth or CarPlay?

Yes, OtoZen works in any car — no Bluetooth or CarPlay required.The app uses your phone’s GPS and sensors to track trips, detect speeding, a...

Can I view my family’s trips without sharing my own location?

Yes. You can view your family’s trips and locations without sharing your own by turning on Viewer Only Mode in the OtoZen app.Viewer Only Mo...

What’s the difference between Speeding Events in my Drives and Speeding Alerts while driving?

OtoZen uses two different systems to help you with speeding:Speeding events – used for Drive Scores and trip reports Speeding alerts – ...

How does Location History work in OtoZen?

Location History gives you a clear timeline of all the places you visited and how much time you spent at each stop — automatically, without ...

Is Crash Detection Feature available in all countries?

Crash Detection and professional emergency dispatch services feature is available only within the United States.If you are located in the U....

How do Place Alert Notifications (Arriving or Leaving) work in OtoZen?

Place Alert Notifications let you know when your connection arrives at or leaves a favorite place (like Home, School, or Work, or a custom p...

What do the movement icons next to a person’s profile mean?

In the OtoZen app, you may see different icons next to a person’s profile. These icons show their current movement status so you can quickly...

How do I edit the arrive or leave distance?

You can easily adjust the arrive or leave distance for any saved location directly within the app. Here's how:Go to your buddy's profileTap ...

How do I add a connection or a person?

Adding a connection allows you to stay informed about the people who matter most.Follow these steps:Open the OtoZen app, tap on the " Add Co...

How do I manage location sharing with a connection?

1. Open OtoZen, tap on the connection profile pin on the map, or select it from your connections list.2. Tap their profile to open thei...

What are the different location permission options?

None (go invisible)Your location is completely hidden from this connection. They cannot see you on the map. No time limit; stays invisible u...

How can I view the drive history of my connections?

You can easily view the drive history of any connection directly within the app. Here's how:Open the OtoZen app and tap on History from the ...