Need help? Go to Settings > Help in the app. If no app, send an email to support@otozen.com.

Send Log File

I am not able to see my family member's drive on OtoZen

How is a Speeding Event Determined for Drive Scores?

What are Favorite Places and what can I do with them?

Does OtoZen need Internet and Data Access to work

What Data can I backup and how?

How does the OtoZen family sharing subscription work?

What free features does the OtoZen App offer?

What paid features does the OtoZen App offer?

What are all the trip details shown for each trip?

What Happens to Drive Data If My Phone Runs Out of Battery During a Trip?

Does OtoZen Monitor Hard Braking and Acceleration?

Who are OtoZen Connections?

How can I stop sharing my location?

What are Place Notifications from my Connections?

Audio Alerts when Nearby a Location?

Audio Alerts when it's time?

What are Speeding Alerts and how can I enable Speeding Alerts?

How does Automatic Crash Detection work?

Why was an accident not detected?

What is the licensing log feature in OtoZen?

What information can I track and log using the licensing log feature?

Can I customize the information logged in the licensing log feature?

What should I do if my phone usage is incorrectly recorded while driving?

What if I didn’t use the phone, but it was still counted?

Will phone usage be considered when I am a passenger?

Can I use my OtoZen account on both an Apple and an Android device simultaneously?

Can I transfer my driving logs between an Android and an Apple device?

How do I restore my data if my Android device is lost, replaced, or during re-login?

How can I export all of my drives from the Drives screen?

I tried exporting my driving log under Drives but never received it.

How Can I Stop receiving trip notifications?

How do I turn notifications off for myself after each drive?

How do I enable Do Not Disturb mode in the app?

Can I customize the High Speed Alerts threshold for the notifications?

I accidentally purchased a subscription twice. Can I get one refunded?

How do I cancel a subscription purchased from the OtoZen website?

How do I cancel my OtoZen subscription?

How do I enable Live Activity?

What is Live Activity in OtoZen?

How does Live Activity work for Family Member/Connection Trips in OtoZen?

What are Streaks in OtoZen and how do they work?

What is Challenge Streak and How do they work?

My streak broke because OtoZen showed the wrong speed limit. What should I do?