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Troubleshooting
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How do you delete a drive?
General
What free features does the OtoZen App offer?
Plans and Pricing
How can I delete a false trip record?
Trip History
How can I change Driver or Rider mode?
I am not able to see my family member's drive on OtoZen
How is a Speeding Event Determined for Drive Scores?
More
What are Favorite Places and what can I do with them?
Does OtoZen require internet or mobile data to work?
What Data can I backup and how?
How does the OtoZen Family Sharing subscription work ?
What paid features does the OtoZen App offer?
What are all the trip details shown for each trip?
What happens if my phone battery dies during a trip?
Does OtoZen Monitor Hard Braking and Acceleration?
What are OtoZen Connections?
How can I Remove a Connection?
How can I set up a Notification for my Connection?
What are Audio Nearby Alerts in OtoZen?
What are Calendar Audio Alerts in OtoZen?
What are Speeding Alerts, and how can I enable Speeding Alerts?
How does Automatic Crash Detection work?
How does OtoZen detect a crash or accident?
Why a Crash May Not Be Detected
What is the licensing log feature in OtoZen?
What information can I track and log using the licensing log feature?
Can I customize the information logged in the licensing log feature?
What should I do if my phone usage is incorrectly recorded while driving?
What if I didn’t use the phone, but it was still counted?
Will phone usage be considered when I am a passenger?
Can I use the same OtoZen account on two devices at the same time?
Can I transfer my driving logs between Android and iPhone?
How do I restore my data after changing, losing, or reinstalling my device?
How can I export all of my drives from the Drives screen?
I tried exporting my driving log under Drives but never received it.
How Can I Stop receiving trip notifications?
How do I turn notifications off for myself after each drive?
How do I enable Do Not Disturb mode in the app?
What is the new Real-Time Speed Alert and Phone Usage Alert feature?
Can I customize the Speeding Alerts threshold for the notifications?
How do I enable or disable High Speed Alerts notifications?
What is the SOS feature in OtoZen?
How do I activate the SOS alert?
What happens after the SOS is triggered?
I accidentally purchased a subscription twice. Can I get one refunded?
How do I cancel a subscription purchased from the OtoZen website?
How do I cancel my OtoZen add-on subscription?
How do I enable Live Activity?
What is Live Activity in OtoZen?
How does Live Activity work for Family Member/Connection Trips in OtoZen?
What are Streaks in OtoZen and how do they work?
What is Challenge Streak and How do they work?
My streak broke because OtoZen showed the wrong speed limit. What should I do?
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