If you’re not hearing speeding alerts, here are some steps to check and fix the issue:

Check Your Drive Mode

Speeding alerts only work in Driver Mode. If your mode is set to Rider Mode, or Supervising Rider (SR)  alerts are disabled because you’re considered a passenger.

If your drive mode is set to Supervising Rider (SR)/Rider mode, change it to Driver by following these steps:

• Open the OtoZen app and go to Family.

• Tap your profile pin from the Family Map or the bottom view.

• On the “ME” Live Screen, tap Switch (below your name).

• Select Driver Mode on the Drive Mode screen

👉Your chosen mode will stay active for all trips until you manually change it

Make Sure Speeding Alerts Are Enabled

• Open the app and go to My Safetys.
• Tap Speeding Alerts.
• Confirm the alerts are turned ON

Check Your Audio Setup:

• Speeding alerts are audio beeps.

Timing of Alerts:

• The beeps come a few seconds after you exceed the speed limits set under the app's Speeding Alerts Controls.
• If your phone is connected via Bluetooth or CarPlay, alerts will play through your car speakers.
• If not connected, ensure your phone’s speaker volume is turned up enough to hear the beeps.

Understand Timing of Alerts:

• Beeps don’t happen instantly—they play a few seconds after you cross the speed threshold set in your alert settings.

Confirm Speeding Events Are Detected

• Check your trip summary for speeding events.
• Speeding events occur when you exceed the speed limit by 10 mph / 10 km/h or more.

Remember: Events and Alerts are different

• Events = recorded in your Drive Score.
• Alerts = real-time beeps based on your personal settings

👉 Following these steps should help you hear speeding alerts consistently while driving.