A partial trip may be recorded if the Android or iOS system does not wake up the OtoZen app in time to detect the start of the drive.

This can happen on some devices due to operating system restrictions, battery optimization settings, or background app limitations. As a result, the trip may start recording late, and only part of the drive appears in the app.

Our team is actively working on improvements and fallback methods to make trip detection more reliable when this type of delay occurs.

We appreciate your patience and understanding as we continue improving trip tracking accuracy.

Related FAQ: How can I prevent partial trips from being recorded in the future?