If your trips aren’t being recorded, the first step is to make sure all required permissions and settings are enabled on your phone.

✅ For iPhone (iOS):

• Location Access set to “Always”
• Precise Location turned on
• Motion & Fitness allowed

✅ For Android:

• Location set to “Allow all the time”
• Physical Activity permission is enabled
• Battery Optimization is disabled for OtoZen
• Data Saver and Battery Saver are turned off or excluded for the app

You can quickly verify all of this under OtoZen App >Settings> Safety Checklist. All items should have a ✅.

Note: If all permissions and settings are correct and trips are still not being recorded, please check this Learn More for possible device-related issues that may affect trip detection.