Whether you’ve changed your device, your phone number, or both, here’s what it means for your OtoZen account, trip history, and subscription.

Case 1: You Got a New Phone (Same Phone Number)

Before switching phones:

  • Back up your trip history using the OtoZen app.

  • On your new phone: Log in using the same phone number.

  • Android users: Make sure to use the same Google account used during backup.

Note: OtoZen does not store trip data on its servers. If no backup was made, your trip history cannot be restored.

Case 2: You Got a New Phone Number (Same Phone)

  • Do not create a new account.

  • Open the OtoZen app and use the “Change Phone Number” option to update your number within your existing account.

See FAQ: How to change my phone number in the OtoZen app

Case 3: You Got a New Phone and a New Phone Number

  • Cancel the subscription tied to your old account to avoid future charges.

  • Purchase a new plan under your new account if needed.

See FAQ: How to cancel my membership

For iPhone: How Do I Cancel My Subscription on my iPhone?
For Android: How Do I Cancel My Subscription on my Android Phone?

Summary

  • Only changing phones? → Back up your trip data and log in with the same number.

  • Only changing phone numbers? → Use the “Change Phone Number” option in the app.

  • Changing both phone and number? → Cancel your old subscription and create a new account.