If you’re not receiving notifications from OtoZen, please follow the steps below to troubleshoot.

1. Check App Notification Permission

On iOS (iPhone):

1. Open Settings

2. Search OtoZen

3. Tap on OtoZen from the results

4. Tap Notifications

5. Make sure Allow Notifications is enabled

On Android:

1. Open Settings

2. Search OtoZen

3. Tap on OtoZen from the results

4. Tap Notifications

5. Make sure Allow Notifications is enabled

2. Check OtoZen’s Do Not Disturb (DND) Settings

Within the app itself:

1. Open the OtoZen app

2. Navigate to the Family screen

3. Tap your profile pin (from the Family Map or the bottom view)

4. Select Do Not Disturb

5. Ensure both options are disabled:

   • Mute My Trip Notifications

   • Mute All Family Trip Notifications

3. Confirm Location Sharing from Your Connections

You’ll only receive Start, End, and Nearby trip notifications if your connections are sharing their location with you.

To check:

1. Open the OtoZen app and go to Family

2. Tap your connection’s profile pin

3. This will open their Live Screen

4. From here, verify that your connection has not:

   • Removed OtoZen’s location permission

   • Disabled location sharing with you

   • Hidden their location

4. Check Phone Sound and System DND

• Make sure your phone’s ringer/media volume is turned up

• If connected to CarPlay, Bluetooth, or speakers, check that the device’s volume is also turned up

• Ensure your phone’s Do Not Disturb (DND) mode is turned off

5. Still not receiving notifications?

If you’ve checked all the above and are still not receiving notifications, please Contact Us. Our team will review and assist you further.