If you're facing difficulty viewing your family member's drive on OtoZen, don't worry; we're here to help! The issue is likely related to permissions and settings within their app. Follow these simple steps to resolve the problem:
Step 1: Check Live Location Permissions
- Open the OtoZen app on your phone.
- Navigate to the Live Location section of your family member.
- Check for any messages indicating you cannot access their location.
- If there are no such messages, you can go ahead and proceed to Step 2. If you see an " <Family Member's Name> Limited Your Viewing Access " message, kindly ask your family member to grant you access from their "Give access" screen and Settings within their app.
Step 2: Verify Their Safetycheck List Settings
- Request your family member to open their OtoZen app.
- Within the app's Settings screen, ask them to select "Fix Safety Checklist ."
- Ensure that all the items on the checklist are ticked off and completed.
Step 3: Wait for the Next Drive
- Once your family member has completed the Safety Checklist, wait for their next drive.
- After they start a new drive, you can view their location on OtoZen. If not, please go to Step 4.
Step 4: Send a Log File
- Request your family member to open their OtoZen app.
- In the app's Settings screen, ask them to select " How Can We Help?> > Search for Log File and click on the link."
- Our dedicated Support Team will analyze the log file and reply promptly.
By following these steps, you should be able to resolve the issue and stay connected with your family member's drive on OtoZen. If you encounter any more problems or have additional questions, please don't hesitate to let us know. We're here to ensure you have a seamless and safe experience with OtoZen!
