What are all the trip details shown for each trip?

OtoZen keeps track of unsafe behavior like speeding or phone use, curating a summary after every trip that assesses your safety behind the w...

What Happens to Drive Data If My Phone Runs Out of Battery During a Trip?

Q: Will OtoZen record my trip if my phone runs out of battery while driving?A: OtoZen can only record trip data when your phone is operation...

Does OtoZen Monitor Hard Braking and Acceleration?

Currently, OtoZen does not support monitoring or tracking hard braking and acceleration. Our focus is on providing features that enhance ove...

Understanding 'Arriving' vs. 'Arrived'' Notifications

Q: What is the difference between 'Nearby' and 'Reached' in the OtoZen notifications?A: In OtoZen notifications, "Arrived" indicates the com...

What should I do if I notice an incorrect speed limit?

If you notice a speed limit in the OtoZen app that appears to be incorrect, you can report it directly from your trip details. Here's how to...

Why Does My Family Member's Location or Trip Paths Appear Zigzagged?

This issue of zigzagged or jumping locations is typically due to inaccurate GPS data from the phone. Such inconsistencies can arise from var...

Why did my phone record a false trip

GPS inaccuracies or errors can cause false trip records. Common reasons include:Temporary loss of GPS signal.GPS signal interference from bu...

How can I delete a false trip record?

Here's how you can delete a false trip record.Open the OtoZen Application.Go to the "Drives" section.Swipe left on the drive you want to del...

What should I do if false trip records continue to occur?

If you continue to experience false trip records, try the following steps:1. Ensure GPS Accuracy:Make sure your phone’s GPS has a clear sign...

Why was a Partial Trip Recorded on my phone?

In certain instances, the Android/iOS operating system on specific devices may not wake up the app in time to detect the start of the drive....

How can I prevent partial trips from being recorded in the future?

To reduce the chances of partial trips being recorded, you can try the following steps:Enable Location Access:In your phone settings, make s...

Can I split a trip if two people drive a single trip?

Currently, we don’t support manually ending or splitting trips between drivers. However, you can either delete the trip or convert the trip ...