Troubleshooting
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Send Log File
Click to Send the Log FileLogs can only be sent from your phone. If you're on a desktop, please switch to your phone.
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I am not able to see my family member's drive on OtoZen
If you're facing difficulty viewing your family member's drive on OtoZen, don't worry; we're here to help! The issue is likely related to pe...
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How is a Speeding Event Determined for Drive Scores?
In OtoZen, a speeding event is identified when you drive over the speed limit of the road by 10 mph or more for a minimum duration of 15 sec...
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Driver (or Rider) mode of my family member's trip is different in my app and theirs.
This discrepancy occurs when your family member changes the drive mode after completing the trip. The app sends you the trip information bas...
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