Send Log File

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I am not able to see my family member's drive on OtoZen

If you're facing difficulty viewing your family member's drive on OtoZen, don't worry; we're here to help! The issue is likely related to pe...

How is a Speeding Event Determined for Drive Scores?

In OtoZen, a speeding event is identified when you drive over the speed limit of the road by 10 mph or more for a minimum duration of 15 sec...

Driver (or Rider) mode of my family member's trip is different in my app and theirs.

This discrepancy occurs when your family member changes the drive mode after completing the trip. The app sends you the trip information bas...

How can I change Driver or Rider mode?

To inform and change your driving or riding status, you have two options based on your preference and timing:For a specific drive that has a...

How do I stop a family member from seeing my location in OtoZen?

To prevent a specific family member from seeing your location follow these steps, Open OtoZen AppClick on the family member's profile p...

How can I control who sees my location and driving activity in OtoZen?

OtoZen gives you complete control over who can view your location and driving activity, allowing you to use the app to monitor your children...

How do I set up OtoZen for my child who cannot independently manage their account?

If you’re setting up OtoZen for a child who cannot independently manage their account, follow these steps:Install the OtoZen App o...