What is the SOS feature in OtoZen?

The SOS feature allows users to send emergency alerts to predefined contacts during critical situations, such as walking alone at night, med...

How do I activate the SOS alert?

To activate the SOS alert, press the SOS button on the Family Screen. You can either:Tap and Release to start a 10-second countdown, during ...

What happens after the SOS is triggered?

Once the SOS is triggered, the app will send your real-time location and a predefined emergency message to your OtoZen connections. For paid...

Can I cancel an SOS alert after it is triggered?

Yes, if you initiate the SOS by tapping and releasing, you will have a 10-second countdown to cancel it by sliding the cancel option. If the...

How do I know if an SOS alert has been successfully launched?

Once the SOS is successfully launched, the Family Screen will display "SOS Ongoing" along with a Cancel SOS button. Your emergency contacts ...

What is the difference between the free and paid SOS features?

With the Free SOS, only your OtoZen connections will be notified. For Paid SOS users, in addition to notifying OtoZen connections, professio...

How long does the SOS alert remain active?

The SOS alert remains active for 12 hours or until the user cancels it. Your emergency contacts will continue to receive updates on your liv...

Can my emergency contacts see my location during an SOS event?

Yes, when the SOS is launched, your emergency contacts will be notified and can view your real-time location for 12 hours or until the SOS i...

How are SOS alerts prioritized compared to crash detection?

If both an SOS and a crash detection event occur, whichever happens first takes priority. If a crash is detected after the SOS is triggered,...