What are Favorite Places and what can I do with them?

Favorite Places are all the predefined locations that you enter once and use many times. Think of Favorite Places as destinations and marker...

Does OtoZen need Internet and Data Access to work

Yes, the OtoZen app requires an internet data connection to keep you and your family connected while you are on the go. Emergency Assist, Sm...

What Data can I backup and how?

Q: What data can I back up in the OtoZen app, and how can I do it?A: You can securely back up key data from your OtoZen app. This feature is...

How Do I Stop Using the OtoZen App?

If you’d like to stop using OtoZen, here are a few simple steps you can take:Delete Your Account: Before uninstalling, you can delete your a...

What are the basic requirements for the OtoZen App?

To ensure seamless functionality for all family members, please follow these requirements:Download the App: Each family member must download...

I can see my child driving. How can my spouse do the same?

A: To allow your spouse to monitor your child through the OtoZen app, follow these steps:Open the app and navigate to the Family section.If ...

Why can't I see the entire history of all trips that my family made?

In the OtoZen app, we prioritize privacy and data protection. While we provide unlimited drive tracking for individual drivers within the ap...

What is the difference between Rider mode and Driver mode?

Rider Mode:In Rider mode, the app assumes that you are a passenger and not the one driving the vehicle. Here are the key features of Rider m...

How can I disable Drive Scores, speeding alerts, and phone usage alerts when I am a passenger in the OtoZen app?

To disable speeding alerts and phone usage alerts when you are a passenger, we recommend switching to Rider mode for that trip. By selecting...

Can the OtoZen app make the phone unusable while driving?

No, the OtoZen app does not make the phone completely unusable while driving. However, it provides valuable feedback to the driver both duri...

How much Battery does OtoZen App consume

The OtoZen App has one of the lowest battery consumptions compared to several other apps that use location services. The App determines when...

Does the app have a "Parental Lock" feature to prevent teens from stopping location sharing with their parents?

At OtoZen, safety is our top priority, and we understand parents' concerns about their teens' driving behavior. While we don't have a specif...

Can I Add OtoZen to Apple CarPlay or Android Auto?

OtoZen is not designed to integrate or be displayed with Apple CarPlay or Android Auto. Our app is uniquely crafted to function hands-free, ...

How can I edit or change the names of places?

Here's how you can do it:Open the app and navigate to Family. Click on the "Favorite Place" button on the bottom view right to the "Add conn...

What are the different types of alerts?

In the OtoZen app, there are two types of alerts you can encounter:Safety Alerts: These alerts can be found within the app under the "My Saf...

How do I get a refund for my subscription?

For iPhones:  Apple App Store handles refunds. For details on obtaining a refund, visit https://support.apple.com/en-in/HT204084.For An...

Is there a way to test the emergency resonse and servies?

Certainly! To test the text message notification:1. Go to the OtoZen App.2. Navigate to "My Safety ".3. Select "Crash Response".4. Tap on "R...

How do I prevent my child from using the invisible setting or turning of access permissions?

We cannot prevent your child from using the invisible setting, changing the location permissions, or finding other ways to stop giving acces...

I accidentally listed my child as a student but he is not, how can I undo it?

Here are the steps to turn off Student mode:Open the "OtoZen" app on your child's phone.Go to "Settings."Click on "Licensing Log Feature."Di...

Free vs. Paid Plans vs 7 Day Trial

The OtoZen App offers several free driving safety features for life, including:Unlimited Location SharingIndividual & Shareable ReportsM...

How do you delete a drive?

Navigate to Drives > Slide left on the Drive that you want to delete.

How is Phone Usage and Texting & Driving determined?

Phone usage, as evaluated in the OtoZen app's DriveScore, refers to instances where the driver physically interacts with the phone while dri...

Can you see how fast someone is going while they’re driving?

 Yes, you can not only see the live speeds when they are driving, but you can also see the speed limits of the roads they are driving o...

Does the app show battery life?

Yes, we do in many ways. While a family member is driving,You can monitor their battery life, and if it is low, you can send a "Low phone ba...

Can I manually add a Drive?

The app doesn't support manually adding drives. However, you can download a CSV file of your drives, which you're welcome to edit. In the Ot...

Understanding and Managing Driving Alerts in OtoZen

Q: What are the different alerts I receive while driving with OtoZen, and how can I disable them?A: OtoZen provides various real-time audio ...