In some cases, OtoZen may not detect a crash or accident if the required crash detection conditions are not met.

Note: Crash Detection and professional emergency dispatch services are premium features and are available only within the United States.

A crash may not be detected if:

• The vehicle was moving below 25 mph before the impact.
• The trip was too short before the accident occurred.
• The vehicle slowed down gradually instead of stopping suddenly.
• The vehicle did not come to a complete stop after impact.
• The phone had poor GPS or cellular network coverage.
• The phone sensors did not record enough crash-related movement.
• OtoZen did not have the required phone permissions.
• Crash Detection was not enabled in the OtoZen app.

To help Crash Detection work properly, make sure Location Access is set to Always, your phone has a stable cellular connection, and Crash Detection is enabled under:

OtoZen App → My Safety → Emergency Crash Response

To learn more, see: How does OtoZen detect a crash or accident?

Note: Even when all conditions are met, there may be rare cases where a crash is not detected due to limited GPS availability, temporary network issues, phone sensor issues, or algorithm errors.