What are all the trip details shown for each trip?

OtoZen helps you stay safe behind the wheel by tracking driving behaviors and summarizing them after every trip. Each trip comes with a Driv...

What happens if my phone battery dies during a trip?

OtoZen can only record trips while your phone is powered on.If your phone battery dies during a trip:The trip will be saved only up to the p...

Does OtoZen Monitor Hard Braking and Acceleration?

No. Currently, OtoZen does not monitor or track hard braking and acceleration.OtoZen focuses on features that help improve driving safety an...

What should I do if I notice an incorrect speed limit?

If you notice a speed limit in the OtoZen app that appears to be incorrect, you can report it directly from your trip details. Here's how to...

Why Does My Family Member's Location or Trip Paths Appear Zigzagged?

A zigzagged or jumping trip path is usually caused by inaccurate GPS data from the phone.This can happen due to several reasons, such as:Wea...

Why did my phone record a false trip

GPS inaccuracies or errors can cause false trip records. Common reasons include:Temporary loss of GPS signal.GPS signal interference from bu...

How can I delete a false trip record?

To delete a false trip record in the OtoZen app:Go to History.Find the false trip record you want to delete.Swipe left on that trip.Tap Dele...

What should I do if false trip records continue to occur?

If you continue to experience false trip records, try the following steps:1. Ensure GPS Accuracy:Make sure your phone’s GPS has a clear sign...

Why was a Partial Trip Recorded on my phone?

A partial trip may be recorded if the Android or iOS system does not wake up the OtoZen app in time to detect the start of the drive.This ca...

How can I prevent partial trips from being recorded in the future?

To reduce the chances of partial trips being recorded, you can try the following steps:Enable Location Access:In your phone settings, make s...

Why isn’t the OtoZen app recording my trips?

If your trips aren’t being recorded, the first step is to make sure all required permissions and settings are enabled on your phone.✅ For iP...

Why isn't OtoZen recording trips on my device?

If a trip was not recorded by the OtoZen app, it is usually because the app did not receive reliable location data from your phone during th...

How is my Drive Score calculated?

Your Drive Score is calculated at the end of each trip based on your driving behavior. Scores range from 30 to 100, with 100 being a perfect...

How is a Top Speed event determined in the OtoZen App?

OtoZen uses your phone’s GPS data to measure and report your top speed during a trip. Instead of relying on a single GPS reading—which ...

Why did two trips get recorded as one in OtoZen?

Sometimes, users notice that what felt like two trips was recorded as a single trip in the app. For example, if you stop at a rest area, swi...

How do I change my Drive Mode for a limited time?

You can choose how long you want to stay in a selected mode — for just the next trip, for 24 hours, or until you manually change it again.Th...

Can I split a trip if two people drive during the same trip?

Currently, OtoZen does not support manually splitting a trip between two drivers.If two people drive during the same trip, you can choose on...

How do I filter trips in OtoZen?

You can use Trip Filters in the History section to find specific trips more easily. Filters are available for both your own trips and your C...